Premium Support to Create Your Videos
From expert coaching to fast support and built-in collaboration, everything is here to help you make great videos from day one.
We’re Here to Help.
Creating videos can raise a lot of questions—what to say, how to say it, how to make it look good. That’s why support and collaboration are built into the PlayPlay experience from the start.
Whether you need quick answers, feedback on your work, or help leveling up your skills, you’re never on your own.
From live workshops to direct coaching and fast, responsive support, we’re here to help you and your team create videos with more ease, clarity, and confidence.
How Our Support & Services Work
1
Learn With Video Experts
Attend workshops and training sessions to improve your video creation skills.
2
Get Instant Help When You Need It
Use our chat, email, and Help Center to quickly resolve issues and find answers.
3
Customize Your Billing & Payment Options
Enjoy flexible payment solutions that fit your company’s needs.
4
Work With a Dedicated Video Expert
Receive personalized guidance from an expert who understands your brand and goals.
Learn & Improve With Expert Guidance
Creating great videos is a team effort—and we’re part of yours. You can join hands-on workshops on scripting, editing, or getting your message across clearly. Need more one-on-one help? Our video experts are here to guide you with practical advice that fits your goals. It's all about helping you build skills, feel more confident, and create videos that actually work.
Get Help, Right When You Need It
Unsure how to get something just right? You shouldn't have to wait days for answers. Our support team is easy to reach by chat or email, and they know the product inside out. Want to figure something out on your own? The Help Center is full of how-to guides and FAQs to walk you through it. You get the help you need, when you need it—no delays, no dead ends.
Extra Support for Enterprise Teams
If you're part of a larger team, your needs are different—and we get that. That’s why enterprise teams come with a dedicated video expert who can help you build a smart, scalable video strategy. You’ll also get priority support, faster response times, and billing options that match your internal setup. It’s all designed to keep things running smoothly, so your team can stay focused on creating great content.
Your Video Success, Backed by PlayPlay’s Expert Support
From training to troubleshooting, our team is here to help you every step of the way. Whether you're just getting started or scaling your video production, PlayPlay ensures you have the support you need to succeed and grow.
Request a demoFrequently Asked Questions
Have questions? We’re here to help.
What kind of support does PlayPlay offer?
PlayPlay provides a range of support options to help you create videos with confidence. Whether you need technical assistance, creative guidance, or strategic advice, our team is here to assist you every step of the way. You can access chat and email support, browse our Help Center for tutorials and FAQs, or get hands-on help through training sessions and editorial workshops. For enterprise customers, dedicated video experts and priority support ensure a personalized and seamless experience.
How do PlayPlay’s video and editorial workshops work?
Our video and editorial workshops are designed to help you improve your storytelling and video creation skills. Led by in-house video experts, these sessions cover best practices for structuring your videos, refining your messaging, and making your content more engaging. Whether you’re looking to enhance your marketing videos, internal communications, or social media content, these workshops provide practical insights and hands-on learning to take your videos to the next level.
What does training with a PlayPlay video expert include?
Training sessions with PlayPlay’s video experts offer personalized guidance tailored to your needs. Whether you need help refining your video strategy, improving your editing skills, or learning how to maximize PlayPlay’s features, our experts provide coaching to help you create professional, high-quality videos. This service is particularly valuable for teams looking to scale their video production efficiently.
How can I get help if I run into an issue?
If you need assistance, PlayPlay offers multiple ways to get help quickly.
- Chat & Email Support – Reach out to our support team for real-time assistance or detailed responses to your questions.
- Help Center – Access step-by-step tutorials, FAQs, and troubleshooting guides to find solutions instantly.
- Priority Support – For urgent issues, enterprise customers can benefit from faster response times and dedicated assistance to keep projects running smoothly.
Does PlayPlay offer custom billing options?
Yes! PlayPlay offers flexible billing solutions to meet your organization’s needs. You can choose to pay via secure online credit card transactions, or if your company requires customized invoicing, our team can set up a billing plan that works for you.
What is a Dedicated Video Expert, and how does it help?
Enterprise customers gain access to a Dedicated Video Expert, a personal advisor who helps optimize your video creation process, provide strategic guidance, and ensure you’re getting the most out of PlayPlay. Whether you need help training your team, improving video quality, or creating a tailored content strategy, your expert will be there to support you at every stage.
What Our Customers Say About PlayPlay
It is so easy to edit on PlayPlay, it's almost comical. People are amazed that I can turn around a video in 10 minutes.
Steve Jamieson
Associate Manager of Field Communications @ Novo Nordisk
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PlayPlay helps us create high-quality videos while keeping up with the fast pace of social media.
Tania Rahman
Social Media Director @ Fast Company
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It was often difficult… outsourcing video production makes the process more lengthy and not all creative decisions were under our control. With PlayPlay, we are much more intentional about planning and creating new visual content.
Aimée Knight
Public Relations Officer @ Heifer
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I love how fast it is to create videos with PlayPlay. Before, it would take weeks from the creative brief to the delivery of the video by the agency. Now it’s just a matter of hours and the videos look just as good!
Kirsten Humphrey
Digital Marketing Director @ Heineken UK
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With its AI features and templates, PlayPlay allows me to quickly create simple, dynamic videos without having to use complicated software. It’s helped me increase my content output, as well as reach and engagement on Reels.
Nate Goold
Social Media and Online Reputation Manager @ The University of Kansas Health System
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Since PlayPlay, we've increased video views on our social media platforms by over 165% quarter over quarter.
Sarah Hirsch
Brand & Marketing Strategist @ Gundersen Health System
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PlayPlay allows me to create videos in a more efficient way. The corporate templates save me a lot of time, and the AI voice-over is one of my favorites!
Nicolas Ospina Ramirez
Senior Communications Director @ Schneider Electric
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80% of our social media content is now made with PlayPlay.
Alexis Bernard
Head of Social Media @ Crédit Agricole
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PlayPlay is easy to use, affordable, and helps us create quality video content at a fraction of the cost. We love the quality of the images, stock video and illustrations. The transitions are easy to use and regular updates are much appreciated.
Katie K.
Director of Marketing @ Industrial Electric Mfg. (IEM)
